Privacy Policy | SunSurge Electric

SunSurge Electric LLC ("SunSurge," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have when you visit sunsurgeelectric.com or request a solar quote from us.

1. Information We Collect

We collect information you provide directly, including:

Name, email address, phone number, home address, and ZIP code
Average monthly electric bill and utility provider
Photos or details about your home you choose to share
Any messages, notes, or preferences submitted through our forms

We also automatically collect limited technical data such as IP address, browser type, device type, and pages viewed, using cookies and similar technologies.

2. How We Use Your Information

To prepare and deliver your custom solar quote
To contact you by phone, email, or SMS about your project
To schedule consultations, site visits, and installations
To improve our website, marketing, and customer experience
To comply with legal, tax, and warranty obligations

3. SMS / Text Messaging

When you provide your mobile number and check the consent box on our website or lead forms, you agree to receive text messages from SunSurge Electric related to your quote, appointments, project status, and occasional promotional offers. Message frequency varies. Message and data rates may apply depending on your carrier plan.

Reply HELP for help or STOP to unsubscribe at any time. Consent to receive text messages is not a condition of purchasing any product or service. We do not sell, rent, or share your mobile number or SMS opt-in information with third parties or affiliates for their marketing purposes.

4. How We Share Information

We share information only as needed to run our business:

Financing partners you apply with (e.g., Sungage, Concert, Palmetto LightReach)
Permitting offices, utilities, and installation subcontractors working on your project
Service providers who help us operate the site, CRM, and communications
Law enforcement or regulators when required by law

We never sell your personal information.

5. Data Retention

We keep your information for as long as needed to service your account, honor your 25-year warranty, and satisfy legal or accounting requirements. You may request deletion at any time.

6. Your Choices

Unsubscribe from email marketing using the link in any message
Reply STOP to any text message to opt out of SMS
Request access, correction, or deletion of your personal data by emailing us

7. Security

We use industry-standard safeguards to protect your data. No system is 100% secure, but we work hard to protect your information from unauthorized access, disclosure, or misuse.

8. Children's Privacy

Our services are intended for adults 18+ and are not directed to children under 13.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date above reflects the most recent revision.

10. Contact Us

SunSurge Electric LLC
3201 Brickell Ave, Miami, FL 33129
Email: hello@sunsurgeelectric.com
Phone: (800) 555-SUN-FL